Can I cancel the orders?
Please proceed the cancellation from the Order history in MyPage if you are desire to cancel your orders.
The orders only with the following status can be cancelled.
[For those who use credit card for the settlement]
The Status: On backorder, Prepared for shipping
[For those who use convenience store settlement]
The Status: Waiting for settlement
(If there is not settlement until the settlement deadline, the order will be automatically cancelled.)
In addition, please note that cancellation may not be possible depending on the items.
Please check the items pages or the Order history on MyPage for more information.
If you cannot solve the problem even after reading the above, please contact us from Inquiry below.
If you forget your password
You can reset the password from here.